Report damage or a fault

Please complete the form below so we can assess the best resolution (repair, replacement parts, or other support). Then click the Submit Report Button.

We’re sorry there’s an issue, we’re here to help and will review your report within 2 business days to resolve it as quickly as possible.

Your details

First name As shown on your order.

Last name As shown on your order.

Email We'll email you updates about your report.

Contact phone number (UK) (Used only if necessary)

Order Details

Order reference / Order number for this report You can find this on your order confirmation email or invoice.

Please enter the delivery address used for this order (including postcode).

Date of purchase If you're unsure, please enter an approximate date.

Date of delivery If known

Reported within 48h?

Details of the Issue

When did you first notice the issue?

Has the item had any surface treatment applied?(e.g. teak oil, protector, paint)

Yes No Unsure

Description of the issue (up to 1000 characters)Please describe what has happened, when you noticed it, and how it affects use.

0 / 1000

Upload photos (recommended) To help us assess your report quickly, please upload clear photos showing (1) a close-up of the issue and (2) a wider photo of the full item. If relevant, include any packaging damage.

Accepted files: JPG, PNG or PDF. Max 5MB per file.

Up to 10 images

Terms and consent

I confirm that the information provided is accurate to the best of my knowledge and I have read and accept the . I consent to Jati Teak Furniture using my personal data and any uploaded images to assess my report, arrange repairs/replacements if appropriate, and contact me about this request, in accordance with the . We will only use your information to process this request and will not share it with third parties except where necessary to arrange delivery, collection, repair, or replacement.